Answer
Dec 05, 2021 - 05:29 PM
Returns image representing Download Help Document(opens in new window)If you are not 100% satisfied with your purchase, you may return the new and unused item(s) within 30 days of shipment for a full credit for cost of the merchandise (shipping charges excluded) or exchange (provided the product is undamaged) by requesting a Return through the Order history page of our store. Returns can only be processed for orders with a status of Completed (green Order Completed status image) and within 30 days of delivery. Returned items must be in the original product packaging. Customer is responsible for return shipping charges, except in the following cases, in which case, we will provide you with a return shipping label: defective or damaged merchandise received we shipped the wrong product by our error incorrect written description for the product We cannot accept returns on special order items, items made-to-order, items with installation related damage, or items damaged during shipment back to us due to improper repacking. We cannot accept returns of items sold as "final sale" items. All returns must be requested through our Create Return Request function available through the Order history page of our store. Please include a copy of the original order confirmation or packing slip with any paperwork as proof of purchase. Returns received at Woodworker Express without a properly processed return request may be assessed a 20% restocking (processing) fee within 30 days of purchase. To avoid a restocking fee, exchange the returned merchandise for merchandise of equal or greater value at the time of return. To Request the Return Login to your Woodworker Express account. Click on the History button at the top of the screen to go to the Order history page. Within the order list Search Results, find the Document # / Order # for your return request. Click on the Document # / Order # link and you are taken to the Order details screen. If you are within the 30 day period for requesting a return, scroll to the bottom of the page to the "Create Return Request" area. Click the trash can icon to the left of line items you do not wish to return at this time. (If a return of these items is needed at a later date, you will be able to come back and process an additional return request.) For items to be returned now, indicate the quantity of the item to return and pick a reason for the return from the dropdown list on each line. Below the items, indicate whether you would like us to "Send replacement" or "Refund purchase (via original payment method)". In the Comments field, please provide further explanation for the return request. Click the Create return request button to create the Return Request and submit it for processing. Your Return Request will be submitted to our systems for processing. Customer Service will review all returns and send out labels or contact you for further information as needed. Note: After submitting item(s) for return, those item(s) will be disabled and grayed out in the Create Return Request list. No further action may be taken on those items until the prior return request is completely processed.
