Home :: FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

Ordering
1. How long will it take to get my order?
2. Do you offer other shipping options?
3. Can I order by phone?

Payment Information
1. Do you allow Cashier's Checks or Money Orders?
2. Do you charge sales tax on any item?
3. Is it safe to use my credit card on your site?
4. What forms of payment do you accept?

Returns
1. I want to return my purchase, what do I do?
2. How long does it take to receive a refund once the items are returned?

Products
1. I can't find pulls to fit the existing holes in my cabinets, what can I do?
2. What is the difference between Oil-Rubbed Bronze, Bronze with Copper Highlights, and Verona Bronze?
3. What do all of these measurements mean?
4. Are all Woodworker Express products "Made in the USA"?

Technology
1. What are cookies? Do I need to enable cookies on my browser?
2. When placing an order I receive an error message stating there has been an authorization failure. What do I need to do?

 

Ordering

1. Q: How long will it take to get my order?
 
A: We ship all orders by UPS Ground. Depending where you are located, UPS states that their ground service will take from 1-6 business days.

All in-stock orders ship same day or on Monday if the order is placed over a weekend. And, out of stock orders, in most cases, ship in 1-5 days.

Shipping estimates sent on your shipping confirmation are system generated responses. In most cases, we get your order out to you sooner than the estimate shows.
 
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2. Q: Do you offer other shipping options?
 
A: We do not offer other shipping options at this time. Most of our products are shipped out same business day or next business day that you order them. If you need to arrange for special shipping, please make note of your needs in the comments section of your order.
 
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3. Q: Can I order by phone?
 
A: Yes, you may do so by contacting our Customer Service Department at 855-993-4968 (Toll-free). It will speed up the ordering process for yourself and our customer service team if you pre-register yourself on our website. Simply click this link to Register now.
 
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Payment Information

1. Q: Do you allow payment by Cashier's Checks or Money Order?
 
A: No. At this time, Woodworker Express does not accept Cashier's Checks or Money Orders.
 
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2. Q: Do you charge sales tax on any items?
 
A: Woodworker Express is required by law to collect sales tax on orders shipped to Arkansas, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Vermont, Virginia, West Virginia, and Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Important Sales Tax Information
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
 
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3. Q: Is it safe to use my credit card on your site?
 
A: Yes! Woodworker Express understands that the safety of your personal information is very important to you. We use a wide range of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Woodworker Express is operated on the X-Cart E-Commerce Shopping platform. All credit card information is encrypted as soon as you change fields in the order entry screen and then that information is erased from our system after your order is processed.
 
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4. Q: What forms of payment do you accept?
 
A: Woodworker Express currently accepts Visa, MasterCard, American Express, and Discover for all orders.
Visa Mastercard American Express Discover
 
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Returns

1. Q: I would like to return my purchase, what is your return policy?
 
A: If you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify a request for credit or exchange.

Returned items must be in the original packaging.

All returns must include a Return Authorization (RA) number that can be obtained by contacting our Customer Service Department at (855) 933-4968. Our customer service hours are Monday through Friday from 8AM to 5PM (CST).

Please include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Returns received at Woodworker Express without a RA number may be assessed a 20% restocking (processing) fee within 30 days of purchase. To avoid a restocking fee, exchange the returned merchandise for equal value at the time of return.
 
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2. Q: How long does it take to receive a refund once the items are returned?
 
A: It may take 4-5 business days for your return to reach the Woodworker Express warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
 
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Products

1. Q: I can't find pulls to fit the existing holes in my cabinets?
 
A: We offer an extensive variety of pulls in different shapes and sizes. If you cannot find the correct size for your needs, you may want to consider using a backplate to cover your existing pre-drilled holes and drill new holes.
 
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2. Q: What is the difference between Oil-Rubbed Bronze, Bronze with Copper Highlights, and Verona Bronze?
 
A: There is no difference between Oil-Rubbed Bronze, Bronze with Copper Highlights, and Verona Bronze. All of these are different vendors' ways of saying the same thing. With the exception of the Berenson product line, these are all variations of the same type of finish. Berenson has Oil-Rubbed Bronze and Verona Bronze finishes where their Oil-Rubbed Bronze does not have highlights and their Verona Bronze is Oil-Rubbed Bronze with highlights.
 
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3. Q: What do all of these decorative hardware measurements mean?
 
A: For our Decorative Hardware product line...
Diameter refers to the distance across the face of a round knob. Round knobs will not have length and width measurements.
Length refers to the measurement of the longest edge of a handle or odd shaped knob.
Screw Centers refers to the distance between the two screw holes of a handle or pull.
Width is the measurement of the shortest edge of a handle or odd shaped knob.
Projection refers to the distance a knob or handle will stand off the surface of the cabinet or drawer it is mounted to.
 
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4. Q: Are all Woodworker Express products "Made in the USA"?
 
A: We do not manufacture our own products. We are a reseller of products manufactured by other companies. Some of the products from manufacturers that we sell are indeed "Made in the USA" but that varies by product and manufacturer.
 
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Technology

1. Q: What are cookies? Do I need to enable cookies on my browser?
 
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on WoodworkerExpress.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the "Log out" link at the top right of the page.

For more information about how we use cookies, see our Privacy Policy.
 
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2. Q: When placing an order I receive an error message stating there has been an authorization failure. What do I need to do?
 
A: Please double check the credit card number and expiration date on your card and what you entered. Also, please be aware that WoodworkerExpress.com currently accepts Visa, MasterCard, American Express, and Discover for credit card payment.
 
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